FARM EQUIPMENT, LIGHT CONSTRUCTION EQUIPMENT REPAIR NEAR JOHNSON CITY, TENNESSEE
When you're invested in making sure your equipment stays in great working order for years to come, you need knowledge and skill you can count on. Our highly trained ag equipment technicians are dedicated to maintaining, servicing, and repairing your tractor, lawn mower, and other agricultural equipment so you can get the most out of your purchase. Here at West Hills Tractor, we know that when there's work to be done, you need your machine running smoothly and efficiently. We are here to make sure your farm equipment keeps getting the job done, season after season.
We are proud to provide quality service in the Jonesborough area, as well as Johnson City & Kingsport, TN.
WE ARE A DEDICATED TEAM THAT WORKS HARD EACH AND EVERY DAY FOR YOU
We are a full-service shop. With the technical knowledge, experience, and training that our farm equipment service department has, we are ready to tackle any job. From big to small, we service it all.
West Hills Tractor technicians receive training through New Holland & Case IH on an annual basis to keep up with the ever-changing technical world. Our technicians receive training online and through the mail in order to keep up to date with current updates and bulletins affecting the equipment we service. Our manufacturers provide support sites for our technicians to access to facilitate resolving any equipment issues in a timely manner if the need should arise.
West Hills Tractor Service Department has the knowledge and experience to keep your equipment running smoothly.
PROVIDING YOU WITH THE TOOLS YOU NEED TO MAINTAIN, DIAGNOSE AND REPAIR YOUR CNHI EQUIPMENT THE WAY YOU WANT
West Hills Tractor is fully committed to providing customers with the parts, tools, and know-how to safely and responsibly diagnose, maintain and repair their CNHI equipment. In addition to providing a full suite of Original Equipment Manufacturer (OEM) CNHI parts, remanufactured parts and alternative value-line parts, we also provide further resources that are designed to help support customers who are comfortable doing their own equipment repair and maintenance:
- Service & Repair Manuals - hard copies of operators manuals, installation instructions, and service/repair manuals are available to purchase in Jonesborough or can be ordered through the CNHI Document Management Center by logging in to My CNHI Store, clicking on the appropriate CNHI brand (Case IH, New Holland Ag or New Holland CE) and then clicking on "Equipment Manuals" at the bottom of the page.
- Diagnostic or Repair Tools - specialized tools may be required or recommended for certain repairs. These tools are referenced in the Service & Repair manuals by part number and can be purchased through the parts department at your local Titan Machinery location. Or you can click the link below to use our convenient online parts request form to request a quote for the tools you need.
Service Department
Raymond Britton
Truck Driver
Name Raymond Britton
Title Truck Driver
Share what you think is your number one strength at West Hills.
"Delivering and picking up customer equipment safely and with a smile."
Austin Brown
Truck Driver
Name Austin Brown
Title Truck Driver
What does it feel like to be one of the people that delivers brand new equipment to the customer?
"It's a good feeling to be able to see another smile on the customer's face when deliverying new equipment to them."
Alex Caldwell
Setup & Internal Technician
Name Alex Caldwell
Title Setup & Internal Technician
Roddie Curd
Service Advisor
Name Roddie Curd
Title Service Advisor
How does the atmosphere at West Hills Tractor blend with your personality?
"The people at West Hills Tractor have a passion for farming as I do and share a common interest in taking care the needs of our customers."
Keith Cutshall
Service Technician
Name Keith Cutshall
Title Service Technician
"What is one goal you have for your next year at West Hills?"
"We are building a fully functional machine shop on property so that we can in-house are machining needs and provide a quicker and more efficient turnaround on fabricating solutions."
Andy Davis
Field Technician
Name Andy Davis
Title Field Technician
What have you learned at West Hills that has added on to your technical school education?
"West Hills has given me real world experience that I can apply at school. By combining my school education and West Hills technician experiences, I hope to grow in this business and continue my career."
Luke Foster
Field Technician
Name Luke Foster
Title Field Technician
Describe one of your favorite work memories.
"One of my favorite work memories would be trying to help David chain something down on the truck and he would immediately change it once I was done. We had a good laugh about it."
Chad Gillern
Service Advisor
Name Chad Gillern
Title Service Advisor
Russell Hughes
Service Technician
Name Russell Hughes
Title Service Technician
What tools do you have at your disposal to diagnose and eliminate issues with customer equipment to get them back to the job at hand?
"Some of the tools I use most often are CNH diagnostic software, a multimeter, and a test light. All of these are able to help me quickly identify equipment issues and determine the best course of action to fix them."
Andrew Jenkins
FFA Intern / Detailer
Name Andrew Jenkins
Title FFA Intern / Detailer
Jason Kinley
Internal & Setup Technician
Name Jason Kinley
Title Internal & Setup Technician
What achievement are you most proud of at West Hills?
"The achievement I'm most proud of is becoming a Level One Technician. This means I have been certified in Customer Service Fundamentals, Electrical Fundamentals, Hydraulic System Fundamentals, Engine Fundamentals, Precision Farming Fundamentals, and Systems and Tools Fundamantals; which include basic knowledge of the elctronic parts catalog and electronic service tool used in day-to-day operations at the dealership. With all of these certifications combined, I received a Level One Technician Fundamentals of Agriculture Certification. This gives me a base to further my service education and possibly become a Level Two Professional Technician and then Level Three Master Technician in specific product lines."
Tony Irick
Truck Driver
Name Tony Irick
Title Truck Driver
Josh McKee
Service Technician / Hay & Forage Specialist
Name Josh McKee
Title Service Technician / Hay & Forage Specialist
Jordan Shelton
Internal & Setup Technician
Name Jordan Shelton
Title Internal & Setup Technician
What has been your favorite experience working at West Hills Tractor?
"I've really enjoyed having the opportunity to drive different tractors and be responsible for washing equipment. One of my favorite experiences working at this business has been getting to know the guys in the shop and cracking jokes with them."
Joseph Smith
Internal & Setup Technician
Name Joseph Smith
Title Internal & Setup Technician
"How does your role at West Hills support each department?"
"While I have setup duties in service, I also assist with load/unload on equipment for wholegoods and parts. Additionally, I can support our other technicians in shop with an extra set of hands to help operations run smoothly."
Dustin Tesnear
Service Technician / Hay & Forage Specialist
Name Dustin Tesnear
Title Service Technician / Hay & Forage Specialist
What are some important lessons you've learned while working at West Hills?
"You've got to work hard, you're never too old to learn something new, and you're going to get dirty."
Micheal Tipton
Service Technician
Name Micheal Tipton
Title Service Technician
How has West Hills played a part in future career plans for you?
"Working here has been my first mechanical job since I've been in school, making it a great learning experience. This job has really helped me get a foot in the door to this industry and given me a great career platform."
Mike Shelton
Parts, Service, & Sales Representative / Lead Technician
Name Mike Shelton
Title Parts, Service, & Sales Representative / Lead Technician
How has your role at West Hills changed/evolved over the years?
"I started at West Hills as a field service technician, and with gained knowledge I evolved into Parts and Service Sales Representative. With this position I split time between the field and the shop, primarily using diagnostic troubleshooting methods to resolve technological issues on equipment."
Rick Street
Shop Foreman
Name Rick Street
Title Shop Foreman
What do you see in the future of service department at West Hills?
"There is extreme importance to me to pass down knowledge we have gained over the years to our younger technicians. Training the next generation has already began with many additions to our department in the last couple years. We are excited about our opportunities ahead of us."
Conner Westmoreland
Service Manager
Name Conner Westmoreland
Title Service Manager
How can the West Hills Tractor service department meet the needs of our wide range of customer types and businesses?
SCHEDULE A SERVICE/REPAIR FOR YOUR EQUIPMENT
Reliability is critical when you invest in the machinery you need, and we have the tools and experience to get your agricultural equipment maintenanced and repaired. Give us a call at (423) 753-4621 and we'll be happy to help you over the phone or assist you in making an appointment. We'll get you in and out of the shop in an efficient and timely manner, so you can get back to work.
Call, visit, or contact us today. We're here to help.